Our dedication to providing iconic products and services is the core principle of our warranty policy. Although all companies, including us at Icon Sleep, strive hard to achieve perfection, mistakes do happen once in a while. That's why our Warranty Program safeguards you from such mistakes, and we'll make sure you are taken care of as fast as we can. To get started with your warranty claim, you will need your original receipt and an intact Mattress Law Tag to proceed.
The Icon Sleep Guarantee
- Icon Sleep's 10-Year Limited Warranty applies to all mattresses purchased as new from our website icon-sleep.com
- Warranty is void if there is an alteration of the product or the outer cover/mattress tags are removed
- Proof of purchase is required in making a warranty claim
Icon Sleep's standard 10-year Limited Warranty covers defects in workmanship and materials. This warranty becomes valid right after your purchase. Except for the specific limitations mentioned herein this warranty policy, your mattress will be subject to replacement or you will be entitled to a prorated refund, at our option, should we find your mattress defective because of faulty workmanship or structural defects. The warranty will be voided if, upon our thorough investigation, any of the following cases are proven true:
- An improper base is used by the customer that caused the mattress to fail
- The product is found to have been tampered with or misused by the customer beyond reasonable wear
- The product has been physically damaged intentionally or due to accident and/or neglect (incl. burns, cuts, water damage, mold, stains, or abnormally soiled or unsanitary)
- A heating pad or electric blanket is used with any of our memory foam mattresses
This warranty is can be claimed only by the original purchaser of an Icon Sleep product, whose name is indicated on the original sales receipt or invoice. The original receipt/invoice is required in making a warranty claim and is the only acceptable proof of purchase. The Law Tag must not be removed from this product as it identifies the product regarding its warranty. Therefore, the removal of the Law Tag will void the product's warranty. Icon Sleep's 10-Year Limited Warranty gives you specific legal rights, and you may have other rights that may vary from state to state.
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Feel free to reach us by using this inquiry form or by visiting our Support Center.