FAQs

Frequently Asked Questions

About The Mattress

You may start using it right out of the box! Take note, however, that it would take 48 hours up to a week for your mattress to fully decompress. Sleeping on your mattress can help with the decompression. To know more about setting up and mattress care, read this Guide.

If you’re not satisfied with your new Icon Sleep after finishing the 100-night trial, you’re entitled to make a return and receive a full refund – given that customers are responsible for all return shipping and packing costs.

Yes, all Icon Sleep mattresses are compatible with adjustable beds.

We highly discourage ‘flipping’ of our mattresses. Memory foam mattresses are meticulously built from top to bottom with the memory foam as the top layer and a PU foam as the base layer. Flipping your Icon Sleep will compromise comfort and support.

No, it’s actually the opposite effect of what memory foam mattresses do to your body. Icon Sleep’s mattress architecture is specially designed to allow consistent airflow and breathability for the body during sleep. All layers of the gel-infused memory foams we use on our mattresses help dissipate heat and regulate body temperature, so you’ll have a comfortable sleep all night long.

Yes. We recommend washing the outer cover on a gentle cycle and then air-dried. However, make sure you will only use cold water when washing and avoid heat when drying.

Our mattresses can work with almost all standard foundations. The harder and sturdier the base, the better the mattress will perform, as with all foam beds. Platform bases offer the most support, but steel or wooden slatted foundations are also great options. If you want to improvise, adding a piece of plywood atop the base can give additional support.

Icon Sleep designs, manufactures, and stores its mattresses – and its components – in the United States. This is to ensure that all Icon Sleep products are designed and manufactured under strict quality assurance standards as regulated and certified by CertiPUR-US and OEKO-TEX Standard 100.

About Icon Sleep

We’re known for providing premium quality sleep products at affordable prices. But, on top of that, we always make sure all our sleep products undergo strict quality control by accredited, independent labs to ensure the highest standard and durability. Furthermore, we utilize natural, eco-friendly materials as part of our green initiative.

While we can’t compare model to model, we can say that our mattresses are preferred over some of the big-name brands by many of our customers because of our quality and affordability. We can provide real customer feedback to back up this claim.

The Icon Sleep business model is brilliantly straightforward: we design a mattress, we build it, we store it, and then we sell it – exclusively – online. That’s why our price tags do not come with any hidden charges, expensive marketing costs, or eye-watering overhead expenses that customers unknowingly pay for.

Returns & Exchanges

If you’re not satisfied with your new Icon Sleep after finishing the 100-night trial, you’re entitled to make a return and receive a full refund – given that customers are responsible for all return shipping and packing costs.

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