FAQs

FREQUENTLY ASKED QUESTIONS

SUPPORT CENTER

POPULAR QUESTIONS

Choosing the right mattress size depends on several factors. Are you sharing your bed with a partner or pets? Do you like having plenty of living space in your bedroom? How do you want your bed to be placed? Breaking down these details will help you pick the right size that fits your preferences.

Icon Sleep’s excellent Support Center has a real-time [tracking tool] that will help you monitor your order. We recommend keeping a close eye on your order's tracking number. If you're having trouble tracking your number, you can reach us through our Customer Support by calling 1 (888) 732 - 7197.

You may start using it right out of the box! Take note, however, that it would take 48 hours up to a week for your mattress to fully decompress. Sleeping on your mattress can help with the decompression. To know more about setting up and mattress care, read this [guide].

If you’re not satisfied with your new Icon Sleep after finishing the 100-night trial, you’re entitled to make a return and receive a full refund – given that customers are responsible for all return shipping and packing costs.

ABOUT MATTRESSES

Our mattresses can work with almost all standard foundations. The harder and sturdier the base, the better the mattress will perform, as with all foam beds. Platform bases offer the most support, but steel or wooden slatted foundations are also great options. If you want to improvise, adding a piece of plywood atop the base can give additional support.

Yes. We recommend washing the outer cover on a gentle cycle and then air-dried. However, make sure you will only use cold water when washing and avoid heat when drying.

We highly discourage ‘flipping’ of our mattresses. Memory foam mattresses are meticulously built from top to bottom with the memory foam as the top layer and a PU foam as the base layer. Flipping your Icon Sleep will compromise comfort and support.

If you’re not satisfied with your new Icon Sleep after finishing the 100-night trial, you’re entitled to make a return and receive a full refund – given that customers are responsible for all return shipping and packing costs.

If you’re not satisfied with your new Icon Sleep after finishing the 100-night trial, you’re entitled to make a return and receive a full refund – given that customers are responsible for all return shipping and packing costs.

Yes, all Icon Sleep mattresses are compatible with adjustable beds.

If you’ve been sleeping on another mattress every night for that past few years, your body might need a significant amount of time to adjust to your new Icon Sleep. That’s why we’ve created a program that can give our customers the time they need to take note of how their sleep improves along the way.

ABOUT ORDERS & DELIVERY

We only accept online payments via major credit/debit cards (American Express, Discover, Mastercard, and Visa), PayPal, Apple Pay, and Google Pay.

No, we ship for free! Because we want your experience with Icon Sleep to be truly remarkable, all of our customers are entitled to free shipping if they are living within the continental United States.

We ship most orders on the same day and all orders within one business day. You’ll receive a confirmation email with your tracking information as soon as we ship your item. To know more about shipping and delivery, please refer to our Shipping Transit page.

If you need shipping outside of the continental United States, let us know your area’s zip code. We’ll make an assessment for the extra fees that will be incurred on your final quote. If you’re good with the fees, our team will ship the item on your designated address right away.

ABOUT ICON SLEEP

After careful strategic planning, Icon Sleep made a pivot to Asia by setting up our manufacturing operations there and stock the mattresses here in the US. All our sleep products are made under strict quality assurance standards, with certifications issued by CertiPUR-US and OEKO-TEX Standard 100.

We source our mattresses directly from our partners in Asia that produce exclusively for Icon Sleep. Our logistics are very straightforward, shipping directly from the factory to our storage facilities in Florida. Because our products are sold exclusively online, we can cut down on other costs such as rent, distribution charges, and general overhead expenses.

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